Terms and Conditions
Ohope Beach Holiday Rentals - Terms & Conditions
- These tariffs are based on a nightly rate and do not include the cost of provisioning of cleaning, repairs, maintenance, consumable items or linen and towels.
- Prices and availability maybe subject to change and Public & Seasonal Holiday Rates Apply. Group Bookings also available.
- Upon booking please advise if a cleaner is required. The cost of such cleaning will be confirmed upon the return of the holiday confirmation form.
Deposit and Payment
A non refundable deposit of 20% of the total booking price is required at the time of booking your accommodation through Ohope Beach Holiday Rentals Limited. ("OBHR"). The balance of payment including misc charges is payable 7 days prior to the holiday. All payments are to be made to Ohope Beach Holiday Rentals via cheque, direct credit or credit card.
Mandatory Credit Card Declaration
Credit card details are required to confirm all bookings, these are held on file and the card shall not be debited until departure unless otherwise stipulated. Furthermore it is agreed that OBHR reserves the right to debit the Guest's credit card for any reasonable costs incurred by the Owner due to damage and/or loss caused to the holiday home or its contents by the Guests and/or Guests invitees.
Book It Bookings
If booking directly online through Book It all bookings will be made in full by credit card at the time the booking is confirmed. (Book It Booking Engine Terms Of Use).
Cancellation Policy
Cancellations will incur a non-refundable cancellation payment of 20% of the total booking price.
Arrivals and Departures
Check-in: 2pm onwards - A representative from Ohope Beach Holiday Rentals ("OBHR") will meet you at the property at a pre arranged time with the key.
Check-out: 10.00am - The key will be collected from you by a representative from OBHR.
We will endeavour to accommodate you so please advise if these times are not suitable.
Contract of Hire
The holiday home contract ("the contract") is made between the Guest and the Owner ("the Owner") of the holiday home ("the holiday home") for which the contract is made. OBHR is the representative of the Owner. OBHR is not a Principal. The term "Guest" includes all those people staying at the holiday home including any invitees of the guest.
Occupants
The number of people occupying the holiday home is, under no circumstances, to exceed the number of people shown on the holiday confirmation form. The contract may be terminated by OBHR by notice in writing to the Guest if the Guest number is exceeded, and if within 24 hours of notification to the Guest; the number of Guests has not been reduced to that stipulated on the holiday confirmation form.
Responsibilities of the Guest
The Guest is responsible for the holiday home during his/her stay. The Guest shall take all reasonable care of the holiday home and at the end of the holiday to leave the holiday home clean and tidy and in the same state of repair as the holiday home was in as at the arrival date. This includes cleaning all utensils and equipment, vacuuming entire house, mopping floors in kitchen and bathroom areas, cleaning toilets, baths, showers, mirrors, returning of all furniture and appliances to where they were on guests arrival and disposing of all rubbish. If the holiday home has not been left clean and tidy and in the same state of repair as at the arrival date, OBHR reserves the right to charge the Guest for the required cleaning.
No Smoking Policy
A no smoking policy applies to all the holiday homes. The smoking of any illegal substances is NOT permitted at any time under no circumstances.
Damage
The Guest is responsible for all breakages and damage to the holiday home that may occur during the term of the Guests stay. Any cost of repair or replacement shall be charged to the Guest and the Guest irrevocably authorises the OBHR to deduct the reasonable cost of the same from the Guest’s credit card. Any damage or breakage must be reported to the OBHR.
Procedure for complaints
In the event of the guest not being entirely satisfied with the holiday home they should contact OBHR immediately. If the guest is still not satisfied that the matter has been resolved they must put their complaint in writing to OBHR within fourteen (14) days of the end of their holiday. In the event that the Guest does not adhere strictly to these procedures, OBHR will not entertain any claims arising from the Guest’s grievance.
Goods and Services Tax
All holiday home rental rates are GST inclusive.
Additional Amenities and Services
Where additional amenities such as boats, cars, swimming and sports equipment are shown as being available, the use of any such additional amenities is entirely at the Guest’s risk. OBHR accepts no liability for any injury, claims, losses, costs, or expenses incurred by the Guest in the use of such amenities, or to the Guest’s belongings.
Consumables
The Guest shall be responsible for the replacement (or the cost of replacement) of all consumable products (including but not limited to fire, gas and food items) used during the Guests stay. OBHR reserves the right to charge the Guest for consumables if the same are not replaced upon the Guests departure.
Holiday Home - Rates and Prices
OBHR do not rate any of the holiday homes in terms of quality, presentation or condition. All rates and charges are determined by the holiday home owners and as such OBHR accepts no responsibility for changes to the rates up to the booking being made and paid for.
Vehicles and Belongings
OBHR accepts no responsibility for any loss or damage to any car, its contents, or any baggage or personal belongings.
Holiday Home Availability
OBHR accepts no responsibility to any change in holiday home and its facilities as stated in the confirmation. Should events arise beyond the control of OBHR and render the holiday home unavailable or unobtainable then OBHR may cancel the holiday home booking. However should such circumstances arise, OBHR will endeavour to transfer the booking to a holiday home of similar standard and in the same area. Where this is not possible OBHR will refund the Guest in full all monies paid in respect of the holiday home. The Guest shall have no further claims against the Owner or OBHR. OBHR accepts no responsibility for any matter or events beyond its control.
Amendment of Terms and Conditions
These terms and conditions may be amended from time to time. The terms and conditions are deemed to be accepted by the Guest upon booking and signing of the holiday confirmation form.
Insurance
The Guest covenants on behalf of him/herself and all invitees of the Guest that nothing will be done by them which would in any way invalidate or void any insurance policy maintained by the Owner in respect to the holiday home or its contents, amenities or chattels.
Risk
The Guest warrants that he/she has entered into the contract based upon his/her sole judgment and accepts that the holiday home is in all respect suitable for the Guest’s needs.
Termination of Contract
If any of the above terms and/or conditions are not met by the Guest, OBHR may issue a written warning to the Guest, and if within 24 hours of notification to the Guest, the issues raised in the written warning are not remedied, the contract may be terminated without any further warning and without any financial re-imbursement or compensation payable to the Guest.
Dispute
Any dispute between the OBHR and the Guest that is unable to be resolved between the parties within fourteen (14) days shall then be referred in the first instance to non-binding mediation.
The non-binding mediation procedure is:
(a) The party wishing to resolve a dispute by mediation must give notice in writing of the dispute to the other party.
(b) The notice must state that a dispute has arisen and provide particulars of the dispute.
(c) When a notice of dispute is given in accordance with this agreement the parties will appoint a mediator by agreement within 14 days, failing agreement either party may request the President of the New Zealand Law Society (or his or her nominee) to appoint a mediator.
(d) The parties will cooperate with the mediator in an effort to resolve the dispute.
(e) If the dispute is settled then the terms of settlement will be written up by the mediator and signed by the parties to the dispute.
(f) If the dispute is not settled within 30 days of the appointment of the mediator, or within any extended time that the parties agree to in writing then the parties will no longer be bound by this mediation provision.
(g) The parties to this Agreement agree that all written statements given to the mediator or to each other and any discussions between any of the parties or between any of the parties and the mediator during the mediation are inadmissible in legal or arbitral proceedings by any party other than the party that made them.
(h) The parties to any dispute will share equally the cost of the mediator's fees and costs including travel, room hire and refreshments.
(i) Nothing in the forgoing provisions shall prevent any party to this agreement from seeking urgent interlocutory relief from any court of competent jurisdiction.
(j) Any dispute which is not settled by mediation is, to be referred either to a court of competent jurisdiction or to arbitration in accordance with the Arbitration Act 1996.